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  1. Thread: 4.0!!!!!

    by Jeanne Quinn
    Replies
    120
    Views
    26,508

    Re: 4.0!!!!!

    This is correct. We set up a brand new storefront so setting up your account info fresh is required.

    Thanks!
    Jeanne
  2. Thread: 4.0!!!!!

    by Jeanne Quinn
    Replies
    120
    Views
    26,508

    Re: 4.0!!!!!

    Hi Bill,

    You should see your update in the download area. Write to me at support@sawstudio.com if you still can't access it.

    Thanks!
    -Jeanne
  3. Thread: 4.0!!!!!

    by Jeanne Quinn
    Replies
    120
    Views
    26,508

    Re: 4.0!!!!!

    Hi Jay,

    Thanks for the kudos! And good catch on the dead storefront link. This has been fixed and I've also added a link back to the SAWStudio site from the store banner. Good suggestion.
    ...
  4. Replies
    19
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    3,488

    Re: SAWRadio link not working

    All fixed!

    -Jeanne
  5. Replies
    2
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    1,234

    Re: SAW website doesn't work with Flash 9

    This should be working correctly now.

    Thanks,
    -Jeanne
  6. Replies
    28
    Views
    5,531

    Re: Forum behavior

    Hi Jay,

    I changed the search type to a fulltext search. You may now search for exact phrases by using quotes around your search phrase.

    Thanks,
    -Jeanne
  7. Replies
    28
    Views
    5,531

    Re: Forum behavior

    This has been reduced to a minimum of two characters. As the database builds a search index based on the minimum word length, the index (and conversely the database) is considerably larger the...
  8. Replies
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    1,295

    Re: jeanne..you missed something

    All set! Thanks for the catch.

    -Jeanne
  9. Replies
    33
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    6,002

    Re: Rebuilt Forum - Thanks To Jeanne

    It's Craig Allen's fault, but I fixed it. (AGAIN....) ;)

    -Jeanne
  10. Replies
    6
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    1,803

    Re: Completely OT: User Name

    Hi Craig,

    Drop me an email at support@sawstudio.com with your new user name and I'll update it from here.

    Thanks!
    -Jeanne
  11. Replies
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    4,989

    Re: Unable to download 3.9j

    Hi Mako,

    We're still working on this. Anyone having difficulty downloading in the meantime, feel free to write to me at support@sawstudio.com and I'll email the program file to you.

    Thanks!...
  12. Replies
    14
    Views
    4,989

    Re: Unable to download 3.9j

    Thanks, Mark. We are working on an alternate solution now and should have it fixed shortly. I'll let you know when it's ready to try again!

    -Jeanne
  13. Replies
    14
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    4,989

    Re: Unable to download 3.9j

    Hi Mark,

    Can I ask you to try the download area again? We just made a few changes that will hopefully resolve the issue.

    Thank you!
    -Jeanne
  14. Replies
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    7,503

    Re: 3.9j Update

    Hi Jon,

    Could I ask you to try downloading again? We put in a timeout override to see if that solves the problem.

    Let me know how you do.

    Thanks!
    -Jeanne
  15. Replies
    31
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    4,315

    Re: OT: forum interface behavior of late

    Hi Pedro!

    I'll take a look at this over the weekend and see if I can find out what's going on.

    Thanks for the heads up!

    -Jeanne
  16. Replies
    31
    Views
    4,315

    Re: OT: forum interface behavior of late

    Good morning!

    Yes, I just installed an update to the software. That's why you are seeing a few cosmetic changes. Let me know if you have any questions at all.

    Thanks!
    -Jeanne
  17. Replies
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    4,359

    Re: Happy Birthday Jeanne !!

    Ah, yes... I know the Battle of the Bands well. FSC - Starr Auditorium. I use to go every year to watch my rockstar wanna-be boyfriend. I won't mention how long ago either but interesting to think we...
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    4,359

    Re: Happy Birthday Jeanne !!

    Hi Rob,

    Yay! Another Michigander! :) I was born and raised in Big Rapids (home of Ferris State University), and moved to Grand Rapids where I lived for several years before coming to Vegas. As...
  19. Replies
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    4,359

    Re: Happy Birthday Jeanne !!

    Thanks everyone! I just returned from visiting family in Michigan. (BRRRR!!!!) What a great welcome home! Bob and I frequently comment on what a great group of people are out here and how...
  20. Replies
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    2,191

    Re: Questions about transfering SAW

    Hi Dusty,

    In order to transfer your SAW software to another party, you would need to complete a RML Labs Registration Transfer Agreement and fax it to us. You may email me at...
  21. Replies
    4
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    1,698

    Re: minor spelling correction

    Fixed!

    -Jeanne
  22. Replies
    13
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    3,672

    Re: S-l-o-w server response

    Everything should be back to normal now! :)

    Thanks,
    -Jeanne
  23. Replies
    13
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    3,672

    Re: S-l-o-w server response

    It appears to be a server issue. I'm looking into it now. Hopefully it'll be back to normal soon.

    Thanks,
    -Jeanne
  24. Replies
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    11,474

    Re: Lon Bronson Live Album Feature on SSRN

    Hi Kent,

    I've PM'd you the FTP access login for one of our servers.

    Thank you!! :)

    -Jeanne
  25. Replies
    2
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    1,645

    Re: Where did my thread go?

    Hi Billy,

    Your thread should be back online. There was a corrupted index that needed to be repaired.

    Thanks,
    -Jeanne
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